Terms of Service

1. Introduction

Welcome to Frosted Moon. These Terms of Service ("Terms") govern your use of our website frosted-moon.com and our startup support services. By accessing our website or using our services, you agree to be bound by these Terms.

Frosted Moon is a company registered in England and Wales. Our registered office is located at 42 Regent Street, London W1B 5TE, United Kingdom.

2. Definitions

• "Company", "we", "us", "our" refers to Frosted Moon
• "Client", "you", "your" refers to the individual or entity using our services
• "Services" refers to our startup consulting and support services
• "Website" refers to frosted-moon.com and all associated pages
• "Agreement" refers to these Terms and any separate service agreements

3. Services Description

Frosted Moon provides startup support services including but not limited to:

• Business planning and strategic consulting
• Funding guidance and investment preparation
• Legal compliance and regulatory advice
• Market research and analysis
• Educational resources and networking opportunities

Specific services will be detailed in separate service agreements or proposals.

4. Use of Website

4.1 Permitted Use

You may use our website for lawful purposes only and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit harmful or malicious code
• Attempt unauthorised access to our systems
• Use automated systems to scrape content
• Interfere with other users' access to the website

4.2 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activities under your account.

5. Service Terms

5.1 Service Agreements

Specific consulting services will be governed by separate service agreements that detail scope, deliverables, timeline, and fees. These Terms apply to all services unless specifically modified in writing.

5.2 Client Responsibilities

Clients agree to:

• Provide accurate and complete information
• Cooperate in good faith with our team
• Make timely payments as agreed
• Comply with all applicable laws and regulations
• Maintain confidentiality of proprietary methodologies

5.3 Our Responsibilities

We agree to:

• Provide services with professional skill and care
• Maintain confidentiality of client information
• Deliver services according to agreed timelines
• Comply with applicable professional standards

6. Fees and Payment

6.1 Service Fees

Fees for services will be specified in separate service agreements. All fees are quoted in British Pounds (GBP) unless otherwise stated.

6.2 Payment Terms

• Payment terms will be specified in service agreements
• Late payments may incur additional charges
• All fees are exclusive of VAT unless stated otherwise
• Refunds are subject to our refund policy as outlined in service agreements

7. Intellectual Property

7.1 Our Content

All content on our website, including text, graphics, logos, images, and software, is owned by Frosted Moon or our licensors and is protected by copyright and other intellectual property laws.

7.2 Client Content

Clients retain ownership of their proprietary information and materials. By engaging our services, clients grant us a limited licence to use their materials solely for providing agreed services.

7.3 Deliverables

Ownership of work products and deliverables will be specified in individual service agreements.

8. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Proprietary business information
• Strategic plans and financial data
• Trade secrets and know-how
• Any information marked as confidential

This obligation survives termination of our relationship and continues indefinitely unless information becomes publicly available through legitimate means.

9. Disclaimers and Limitations

9.1 Professional Advice Disclaimer

Our services constitute business consulting advice based on our experience and expertise. We do not provide legal, accounting, or investment advice unless specifically qualified and engaged to do so. Clients should seek independent professional advice for legal and financial matters.

9.2 No Guarantees

While we strive to provide high-quality services, we cannot guarantee specific business outcomes, funding success, or regulatory approvals. Business success depends on numerous factors beyond our control.

9.3 Limitation of Liability

To the extent permitted by law, our total liability for any claims arising from our services shall not exceed the fees paid by the client for the specific services giving rise to the claim. We shall not be liable for indirect, consequential, or special damages.

10. Termination

10.1 Termination Rights

Either party may terminate service agreements according to the termination provisions specified in those agreements. We reserve the right to terminate access to our website for violations of these Terms.

10.2 Effect of Termination

Upon termination:

• All payment obligations for completed work remain due
• Confidentiality obligations continue
• Each party must return or destroy confidential materials
• Certain provisions of these Terms survive termination

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

11.2 Alternative Dispute Resolution

Before initiating court proceedings, parties agree to attempt resolution through good faith negotiations and, if necessary, mediation through a recognised mediation service.

12. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, pandemic restrictions, or other unforeseeable events.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any specific service agreements, constitute the entire agreement between the parties regarding the subject matter herein.

13.2 Amendments

We may update these Terms from time to time. Material changes will be communicated to active clients. Continued use of our services after changes constitutes acceptance of updated Terms.

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations with reasonable notice.

14. Contact Information

For questions about these Terms of Service, please contact us: